Synovia Solutions Blog

Synsurance™ Ensures Your Success with Fleet Management Technology

Posted by Bill Westerman on Mon, Jul 27, 2015 @ 01:40 PM

Synsurance by Synovia

For most fleet managers, implementing a GPS tracking system isn’t a matter of choice. Rather, it all comes down to budget. And since many GPS-technology providers require a sizable upfront investment just to get started, it’s no wonder so many fleet management professionals are forced to forego the benefits of a proven fleet management system.

At Synovia Solutions, we decided to solve the cost and service-related issues that keep so many fleets from adopting GPS tracking technology by introducing Synsurance™. 

Available exclusively from Synovia Solutions, Synsurance is an all-inclusive, turnkey service plan that represents the ultimate in customer protection. With Synsurance, there are no upfront costs, so you can start experiencing the safety, savings and service benefits associated with Synovia Solutions GPS tracking technology right away. The program also includes performance guarantees (we pay if we don’t perform) that will also ensure success.   

With Synsurance, you get: 

No Upfront Costs

With Synsurance, there is no need to delay the implementation of fleet telematics due to budgeting or appropriations hurdles because it costs absolutely nothing to get started. 

Everything You Need to Track Your Fleet 

Synsurance provides all that is necessary to begin using Synovia Solutions GPS tracking technology, including hardware, software, installation, implementation, maps, hosting, replacement spares and more.

Price Protection

Choose Synsurance and your service plan is guaranteed not to increase in price for the entire length of your service agreement. In addition, you will never pay any hidden or extra costs – guaranteed.  

A Comprehensive Hardware Warranty That Never Expires

Every Synsurance service plan comes with a hardware warranty that lasts the duration of your service agreement. If Synovia Solutions-supplied vehicle hardware fails to perform, you’ll receive a replacement at no cost to you. 

Exceptional, Highly-Accessible Customer Support

With Synovia Solutions, you can track your fleet using an intuitive dashboard, complete with unlimited access to live customer support, online training, educational videos and on-site assistance as needed.

99% Uptime Guaranteed or We Pay

Should you experience downtime relating to the functionality of your software, Synovia Solutions will get you back up and running within four hours or you will be credited one day’s charge for your entire fleet.*

First Occurrence Fix or We Pay

Any support call you make related to Synovia Solutions software is considered a first occurrence until it is resolved. If the same issue requires another support call within the next 30 days, you will be credited one day’s charge for your entire fleet.

2% Spares on Site with Spare Replacement within 48 hours

If a piece of hardware fails, you’ll have the ability to replace it with a spare unit immediately. Afterward, just send us the defective unit and receive an additional spare within 48 hours.

Software as a Service (SaaS) Benefits

Because all Synovia Solutions GPS tracking tools are built on Silverlining™, our user-friendly web-based SaaS platform, we host the entire solution for you. What’s more, all software updates and upgrades are included. 

Flexible Payment Options

Pay monthly, quarterly, yearly or pre-pay and receive a discount. Government entities can take advantage of special municipal terms that allow for the cancellation of a Synsurance agreement without penalty if necessary funds are not appropriated.**

Synsurance – the simple, all-inclusive solution

With a highly scalable and affordable service plan, many Synovia Solutions’ customers have found Synsurance to be self-funding within 90 days! Contact Synovia Solutions today to learn more.


* An extraordinary event involving our data carrier would not qualify for this credit

** 36 or 60-month term agreement required 


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Tags: transportation directors, fleet managers, Synsurance

Why Synsurance(SM) was Huge for Lincoln Schools

Posted by Bill Westerman on Wed, Apr 23, 2014 @ 11:05 AM

As school systems nationwide continue to face cuts in state educational funding, district officials are looking to technology as a way to increase operational efficiencies. One of these officials is Steve Zickefoose, Assistant Superintendent for the Lincoln County, North Carolina school district. Steve and the Lincoln County schools have been using Synovia Solutions for the past two years. We spoke with Steve, who shared how Synovia has helped his district improve operations and reduce costs.

As Assistant Superintendent, what keeps you up at night?

man smiling3Just one thing. A continual decrease in state funding.

Is that what led you to seek outside help?

Primarily. For one, we were looking for a better way to capture employee time for payroll purposes. Drivers were clocking in when they arrived at our transportation building, not when they boarded their buses. This was costing us. We wanted to examine our bus routes and scheduling procedures to see if there were ways we could make either more efficient. We were also concerned about student safety, and needed a way to determine the location of our buses at all times.

What were your reasons for choosing to work with Synovia?

We had been looking for a partner for the better part of two years, and considered a wide range of options. But no one else seemed to offer what Synovia offered us. There were a lot of monthly data costs with other vendors, and many didn’t have a product that was able to communicate with our current software. With Synovia, neither was an issue. 

And Synovia was the only group we spoke with that didn’t require full payment up front. With Synsurance(SM), we were able to lease our equipment rather than having to buy it outright. Having a pay-as-you-go structure was huge for us. Not having to present capital up front is what allowed us to afford a solution like Synovia at all. Plus, we knew Synovia had helped several other districts. We knew they were industry pioneers with a proven track record.

What was it like to get started?

Synovia was in constant contact with us throughout the entire implementation phase. They exceeded our expectations by leaps and bounds by meeting all of our immediate needs. What’s more, Synovia met with us in-person and demonstrated their software using live data from our own fleet. And once it’s setup, there is no need for additional support. The system is so simple to operate.

How would describe your overall experience?

Our experience has been excellent. We use Synovia to track just about all of our vehicles. There hasn’t been much need to interact with the Synovia team as far as troubleshooting is concerned, but they touch base with us every couple of weeks to see how things are going. We’ve served as a reference for Synovia to other districts on several occasions. When they ask why we recommend Synovia, we tell them it’s because their product is functional, reliable and it just works. Period.

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Tags: route efficiency, school bus, Synsurance